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14/05 Sonali
HR at Trade India

Views:83 Applications:41 Rec. Actions:Recruiter Actions:12

Trade India - Executive - Customer Support (1-2 yrs)

Delhi NCR/Noida Job Code: 213312

- Managing a team of representatives offering customer support.

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Creating policies and procedures.

- Planning the training and standardization of service delivery.

- Selecting and hiring new staff.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

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