Job Title Customer Relation for Mobile App Business

Main Job Tasks and Responsibilities

1) Will be the primary touch point for all customers.

2) direct the daily operations of the customer service team

3) Constantly working on improving customer experience

4) Analyze complaints from different mediums - live chat, call, email and social media and implement solutions by following the internal procedures to reduce them on the ongoing basis.

5) Will work closely with the operations team for Cheep to minimize customer issues.

6) Research about customer relations and consumer behavior towards customer experiences and implement them in our company.

7) Will analyze customer complaints and how fast they have been closed

8) Analyze customer complaints in the categories and understand trends to come up with solutions with the operations team to close them and avoid them in the future.

Education and Experience

1) relevant bachelor's degree

2) Customer service experience

3) product/ service knowledge

4) proficiency in MS Office applications

5) in-depth knowledge of Customer service principles and practice

Key Competencies

1) Excellent Communication skills

2) Customer service focus

3) Problem analysis and problem-solving

4) Initiative & flexibility

5) Presentation skills

6) Stress tolerance

7) Client Relations

8) Excellent communication both oral and written

Behavior Skills:

1) Concern for Excellence

2) Customer Orientation

3) Motivating & Developing Others

4) Good & Effective Leader

5) Change Orientation

6) Team Focus

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