Branch - HR at Toppr.com
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Toppr - Assistant Manager - Customer Support (5-9 yrs)
Asst.Manager - Customer Support
5 years of experience.
Skills Required :
Customer Support, English Proficiency, Customer Retention, Root cause analysis, Customer Relationship Management (CRM)
Company Domain: eCommerce.
- You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.
Essential Duties and Responsibilities :
- Make sure customer queries are solved quickly with a high degree of satisfaction. Handle customer complaints across email, phone, social media, and live chat.
- Maintain and improve customer service
- SLA's Look for ways to improve our service quality via root-cause analysis
-Help build a customer-centric company culture.
- Collaborate closely with our teams.
- Bachelor's Degree Excellent English writing and speaking skills
- Active on social media Hindi, Marathi or Kannada language skills a plus.
- AM should have experience in handling multiple processes and teams.
- More than 5 years of experience in handling a customer support team.
- Worked on a process improvement project.