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12/02 Vinay Singh
Branch - HR at Toppr.com

Views:100 Applications:27 Rec. Actions:Recruiter Actions:4

Toppr - Assistant Manager - Customer Support (5-9 yrs)

Mumbai/Navi Mumbai Job Code: 110438

Asst.Manager - Customer Support 


Experience :


5 years of experience.


Skills Required :


Customer Support, English Proficiency, Customer Retention, Root cause analysis, Customer Relationship Management (CRM)


Company Domain: eCommerce.


- You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.


Essential Duties and Responsibilities :


- Make sure customer queries are solved quickly with a high degree of satisfaction. Handle customer complaints across email, phone, social media, and live chat.


- Maintain and improve customer service


- SLA's Look for ways to improve our service quality via root-cause analysis


-Help build a customer-centric company culture.


- Collaborate closely with our teams.

Qualification :


- Bachelor's Degree Excellent English writing and speaking skills


- Detail-oriented


- Active on social media Hindi, Marathi or Kannada language skills a plus.

- AM should have experience in handling multiple processes and teams.

- More than 5 years of experience in handling a customer support team.

- Worked on a process improvement project.

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