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30/06 Deepti Kashyap
HR Manager at

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Toppersnotes - Operations Manager - Customer Service - eCommerce Vertical (2-5 yrs)

Jaipur/Rajasthan Job Code: 122262

 Operations Manager (e-commerce)

- Recruit, select, Train, Assign, counsel and discipline employees, Track staffing requirement, hiring a new employee as needed

- Managing the operations team production support of the e-commerce environments in the delivery of client management

- Handling e-commerce operations and customer support team

- Understanding the process flow, analyzing the various problem faced in the operations department, implementing the best possible solution to increase the efficiency of the team

- Setting up the performance parameters for the operations team

- Taking regular reports from the team

- Keeping a track of the number of orders on daily/weekly/monthly

- Develop and maintain Key performance indicators (KPIs)

Customer service : 

- Leading the customer support and helping the team to resolve customer queries by providing the real-time of customer service

- To deal promptly and professionally with the customer email and telephonic inquiries

- Complete monthly reporting of customer service statistics, showing email and order volumes

Production : You'll oversee the production process, coordinating all production activities such as Inventory, Shipment, Courier services, logistics, Packaging, Printing, and operations, you- ll need to

Requirements :

- Goal Oriented, Energetic, Passionate, Curious, and high level professional with - no excuse- attitude

- 2-5 yrs of operations experience in an education or E-commerce business

- A strong Communicator (written and verbal) and active listener, who comes with an open mind and is able to effectively

- Passionate about customer satisfaction and willingness to do whatever it takes to achieve it

- Graduated from a reputed University, Operations or related field, MBA preferred

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