Senior HR Executive at Timespro
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TimesPro - Manager - Customer Retention & Engagement (6-8 yrs)
1. Own up the customer engagement and retention activity
2. Ideate, build & execute customer lifecycle campaigns through automation
3. Analysis data/ disposition and create lifecycle journey touchpoints based on touchpoints, create creative journey in automation platform like webengage, engagely, Netcore
reactivation strategy with help of communication
4. Work cross-functionally with product/tech/ sales and marketing teams to rollout plan and execute the same
5. Hands-on experience with automation tool, journey set up, communication
6. Minimum 4 to 5 years working experience in customer retention, engagement field
7. Hands-on experience in using automation, email, SMS tools like WEbengage, engagely, netcore
8. Expert in understanding customer journey ad various touchpoints
9. Experienced in creating content around the customer touchpoints
10. Experienced in pulling insights and presenting to leadership team
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