Assistant Manager

About Us :

- TimesPro strives to embody the values of Education 4.0: Learner-centric, industry-relevant, role-specific, and technology-enabled, with a goal of making learning accessible for anyone who seeks to grow.

- TimesPro aims to fulfil aspirations of by making excellence accessible through learner-centric innovations and global collaborations. Established in 2013, we are the award-winning H. EdTech initiative of the

- Times Of India Group, catering to the learning needs of Indians with aspirations of career growth. We offer a variety of created and curated learning programs across a range of categories, industries, and age groups. They include employment-oriented Early Career courses across BFSI, e-Commerce, and technology sectors; Executive Education for working professionals in collaboration with premier national and global educational institutions; and Enterprise Solutions for learning and development interventions at the organisational level.

Visit us at https://www.timespro.com

Job Description :

- Responsible for managing a team of Advisors handling outbound sales.

- Achieve enrolment as well as revenue targets for the monthly assigned target from leads assigned.

- Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.

- Provides consistent, balanced and timely performance feedback on advisor's performance.

- Review Performance reports and dashboards to identify areas of improvement.

- To process the deliverables within the agreed service levels with a very high standard of accuracy and attention following the defined operating procedures, guidelines and knows when to escalate to supervisors/ managers of any case or concerns.

- Understand, implement, and contribute best practices for sales and constantly seek opportunities for process improvements.

- Training Development for new hires Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution.