09/09 Shagun
Talent Acquisition Specialist at Times Internet

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Times Internet - Executive - Customer Support (1-3 yrs)

Gurgaon/Gurugram Job Code: 90166

Times Internet - Customer Support Executive- Gurgaon


Hiring Customer Support Executive for Gurgaon Location

Position Summary:

Customer Service Delivery in the context includes (and is not limited to) :

- Delivering to the full satisfaction of users query resolution

- Studying and recommending areas of automation to improve performance at an increasing user base scale.

Candidate Profile :

- A service delivery role focuses on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.

- Their responsibilities will include troubleshooting issues, ensuring that service agreements get met and assisting with contract renewal.

- This role requires keeping a positive relationship with clients, manage finances, meet deadlines, lead a team, stay organized, manage conflict and use creativity to find ways to make the service better.

Essential Requirements (Knowledge, Skills, Abilities) :


Working experience with Fresh desk, operational experience with user query & call management, expert experience with Excel and basic analysis tools.

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