Talent Acquisition Specialist at Times Internet
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Times Internet - Customer Success Role - Customer Relationship Management - Dineout (1-3 yrs)
CRM Customer Success - Dineout - Hyderabad
Primary Responsibilities: (Position Summary)
- Maintain solid relationships with customers
- Must be able to proactively drive satisfaction in customers with minimal oversight
- Operate as a key customer advocate - develop and maintain a strong relationship with customers with the goal of best in class customer success
- Identify and upsell new opportunities into customers where applicable, and work with the CRM team to upsell.
- Coordinate with the customer, business users, and decision-makers to ensure timely contract and subscription renewals
- Be a strong negotiator with excellent experience
- Update and maintain Customer database as appropriate
- Collaborate with Sales, Support, Services, Product and Finance Teams
- Product/module activations and push usage
- Drive product trials for enterprise accounts/key accounts and convert them into a regular paid account.
- Identify and predict potential churn account. Take the necessary steps to retain such an account.