10/09 Shagun
Talent Acquisition Specialist at Times Internet

Views:184 Applications:43 Rec. Actions:Recruiter Actions:40

Times Internet - Customer Success Role - Customer Relationship Management - Dineout (1-3 yrs)

Hyderabad Job Code: 90337

CRM Customer Success - Dineout - Hyderabad


Primary Responsibilities: (Position Summary)

- Maintain solid relationships with customers

- Must be able to proactively drive satisfaction in customers with minimal oversight

- Operate as a key customer advocate - develop and maintain a strong relationship with customers with the goal of best in class customer success

- Identify and upsell new opportunities into customers where applicable, and work with the CRM team to upsell.

- Coordinate with the customer, business users, and decision-makers to ensure timely contract and subscription renewals

- Be a strong negotiator with excellent experience

- Update and maintain Customer database as appropriate

- Collaborate with Sales, Support, Services, Product and Finance Teams

- Product/module activations and push usage

- Drive product trials for enterprise accounts/key accounts and convert them into a regular paid account.

- Identify and predict potential churn account. Take the necessary steps to retain such an account.

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