HR Manager at TheTechtonic
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TheTechtonic - Team Leader - Inbound/Outbound Process (5-8 yrs)
Job description :
- Assist in the formulation of targets for individuals and teams
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Working knowledge of MS Office
- Prepare monthly/annual results and performance reports
- Proven experience as call center supervisor or similar supervisory position
- Experience in customer service is essential.
- Proficient in English
- Good knowledge of additional languages will be a definite plus
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Knowledge of performance evaluation procedures
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
