Head of HR at The Yarn Bazaar
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The Yarn Bazaar - Customer Success Specialist (2-5 yrs)
What we are looking for :
- We are looking for a resilient and an extremely process-driven customer success professional for our rapidly growing company. In this role, you will be responsible for creating delightful customer experiences by maintaining excellent external communication while also ensuring and/or creating internal SOPs to prevent recurring problems.
Responsibilities :
- Gather feedback and CSAT responses, analyse data and create/suggest projects for better customer experience with higher efficiency and productivity
- Ensure call, email, WhatsApp and all external communication etiquettes and templates are followed and adhered to
- First point of contact for all inbound queries and is responsible for quality lead generation from these queries
- Share feedback to and work with product team to incorporate features and SOPs that will improve processes and customer experience
- Incorporate ticketing system and define an efficient and effective structure to implement the same
- Handle customer grievances and follow-up rigorously with respective departments to resolve their complaints with lowest TAT
- Listen to internal team's customer interactions and call recordings, and suggest and implement best practices for consistent customer experience
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
