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12/08 Suhani Sharma
HR at The Social Booth

Views:133 Applications:24 Rec. Actions:Recruiter Actions:23

The Social Booth - Online Response Management Role - Customer Service (0-2 yrs)

Delhi NCR Job Code: 86626

Job Description :

- Handling Social Media Channels Queries via ORM tool

- Distinguishing relevant mentions (Complaints/Queries/Feedbacks) and responding to the customers accordingly across social media channels

- Reporting/Escalating mentions which need client intervention

- Handling various campaigns for the client, which include making responses to the relevant comments on the campaign posts

- Highlighting important mentions to the client, which need urgent attention, which includes mentions from important stake holders

- Follow up on the escalated tickets for timely delivery of the responses to the same.

- Making weekly-activity file by exporting the data from ORM tool and sharing the same

- Should be comfortable in working on day and night shifts

- Needs to have an understanding of what ORM is and ORM tools are

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