12/08 Suhani Sharma
HR at The Social Booth

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The Social Booth - Online Response Management Role - Customer Service (0-2 yrs)

Delhi NCR Job Code: 86626

Job Description :


- Handling Social Media Channels Queries via ORM tool


- Distinguishing relevant mentions (Complaints/Queries/Feedbacks) and responding to the customers accordingly across social media channels


- Reporting/Escalating mentions which need client intervention


- Handling various campaigns for the client, which include making responses to the relevant comments on the campaign posts


- Highlighting important mentions to the client, which need urgent attention, which includes mentions from important stake holders


- Follow up on the escalated tickets for timely delivery of the responses to the same.


- Making weekly-activity file by exporting the data from ORM tool and sharing the same


- Should be comfortable in working on day and night shifts


- Needs to have an understanding of what ORM is and ORM tools are

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