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12/08 Suhani Sharma
HR at The Social Booth

Views:134 Applications:24 Rec. Actions:Recruiter Actions:24

The Social Booth - Online Response Management Role - Customer Service (0-2 yrs)

Delhi NCR Job Code: 86626

Job Description :


- Handling Social Media Channels Queries via ORM tool


- Distinguishing relevant mentions (Complaints/Queries/Feedbacks) and responding to the customers accordingly across social media channels


- Reporting/Escalating mentions which need client intervention


- Handling various campaigns for the client, which include making responses to the relevant comments on the campaign posts


- Highlighting important mentions to the client, which need urgent attention, which includes mentions from important stake holders


- Follow up on the escalated tickets for timely delivery of the responses to the same.


- Making weekly-activity file by exporting the data from ORM tool and sharing the same


- Should be comfortable in working on day and night shifts


- Needs to have an understanding of what ORM is and ORM tools are

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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