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30/09 Nitin Sharma
HR Manager at The Phoenix Mills Ltd.

Views:131 Applications:48 Rec. Actions:Recruiter Actions:30

The Phoenix Mills - Senior Executive - CRM (3-6 yrs)

Mumbai Job Code: 179044

- Manage the Customer Service operations by overseeing the customer feedback and compliant processes and thus provide support to various departments to resolve the same within timelines

- Ensure that service issues are solved within a stipulated turnaround time (TAT) and quality service is delivered to the customers

- Provide insights into customer needs during the development of customer loyalty/ retention schemes

- Provide support to the Manager - CRM in various operations and activities to enhance the CSI scores for the Center as required

- Regularly interact with end customers for understanding their requirements, aspirations and expectations to help in suggesting and designing solutions for building good customer relationships and customer retention/ loyalty programs

- Prepare and present regular reports on the Customer Satisfaction Index (CSI) and Retailer Satisfaction Index (RSI) for the Center on a regular basis to the Manager CRM

- Assist in managing customer requirements, pertinent to documentation and other requirements

- Assist in managing office fit-out's

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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