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04/06 Manisha
HR at The Marcom Avenue

Views:118 Applications:60 Rec. Actions:Recruiter Actions:4

The Marcom Avenue - Senior Manager - Client Servicing (5-8 yrs)

Gurgaon/Gurugram Job Code: 161474

Job Brief : 

We are looking for a skilled Client Servicing Person to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements.

The ideal candidate should be apt in building strong relationships with strategic customers. He/She should be able to identify needs and requirements to promote our company's solutions and achieve mutual satisfaction.

Responsibilities : 

- Understanding the client requirements and handling the client Queries 

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition 

- Acquire a thorough understanding of key customer needs and requirements 

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives 

- Ensure the correct products and services are delivered to customers in a timely manner

- Serve as the link of communication between key customers and internal teams

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Reviewing the deliverables promised to the client with the person responsible from the team every Monday, Wednesday, Friday

- Quality check on the work performed by the team

- Suggesting improvement strategies to the team which should be communicated through mail as well with cc to reporting manage.

- Collaborate with sales team to identify and grow opportunities within territory 

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust 

- Play an integral part in generating new sales that will turn into long-lasting relationships 

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Skills required to be a part of our Team : 

- A flexible approach when working in a team 

- Excellent communication skills in order to interpret and negotiate briefs with Team Members 

- Good presentation skills and the confidence to explain and discuss ideas with Team Members 

- Time management skills and the ability to cope with several projects at a time 

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