Customer Care Executive - Tamil/Telugu

Role & Responsibilities :

- Provides voice support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

- Responds to telephone calls, email and personnel requests for technical support.

- Documents, tracks and monitors the problem to ensure a timely resolution.

- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

- Works under immediate supervision.

- To manage all daily work related to the process with strict compliance to guidelines.

- Responsible for creating first impression through helpful and cheerful attitude.

- Follow predefined (as trained) support procedures and policies

- Master the use of our support channels, processes & tools

- Identify and report Partner/user issues & feedback through appropriate channels.

- Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.

- Effectively and judiciously escalate issues with clear communication

- Support team lead/ manager when required

- Ability and willingness to quickly complete large volumes of work with high quality

- Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.

Required Skills and Capabilities :

- Fluency in English and Telugu/Tamil desirable

- Must have experience in Out bond calling

- Experience within an e-Gaming environment or E-com is preferable

- Very personable, sociable and enjoy talking to people from all walks of life

- Self-motivated with ability to work independently

- Ability to maintain positive working relationships and influence a diverse group of personnel

- Experience of working with marketing services and product teams is desirable

- Strong communication skills

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