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12/01 Jibin Joy
HR Generalist at TheHouseMonk

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The House Monk - Manager - Customer Success - B2B SaaS Vertical (1-3 yrs)

Bangalore Job Code: 193510

About TheHouseMonk :


TheHouseMonk is one of the fastest-growing PropTech companies in Asia. Our platform enables real estate businesses to market, sell, and manage their portfolio. The technology platform powers 100+ clients across 10+ countries and is scaling rapidly.Our clients include residential rental managers, real estate developers, property and facility managers, coworking providers, and many more.

Headquartered in Singapore, and with a development center in Bangalore (India), TheHouseMonk has been a leading player in the PropTech industry for over 5 years.

Check out thehousemonk.com to learn more about us.

What You'll Do :

1. Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period

2. Provide product training to enable the customers to realize the potential of TheHouseMonk

3. Identify product usage gaps and provide actionable solutions to the customers

4. Build value-based relationships with customers and create TheHouseMonk champions

5. Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach

6. Identify opportunities of upselling and cross-selling along with the Account Managers

7. Identify appropriate business use cases where TheHouseMonk can be deployed

8. Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully

9. Communicate and brain-storm with the product team on customer feedback and help refine product roadmap

10. Work with the marketing team to execute customer surveys, case studies, etc

11. Optimize existing processes within the company and actively enhance all Customer Success initiatives

12. Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of excellence within the customer's organization

Our Ideal Customer Success Manager :

1. Has 1 to 2 years of work experience in a high-touch Customer Success role (preferably in a B2B SaaS or Tech Product based company)

2. A highly organized & responsive person who can multi-task with efficiency

3. Showcases exemplary written and verbal communication skills to work along with Global Customers

4. Has an exceptional ability to communicate and foster positive business relationships

5. Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products

6. Having any prior basic technical experience is like an icing on the cake

7. Exhibits a true passion for customers and for Customer Success

8. Knowledge of product integrations, API documents would be appreciated.

What To Expect :

- A challenging position with lots of room for growth and support for personal and professional development with a great opportunity to work with a cross-functional team along with

- Competitive Salary with extra WFH allowance and other benefits.

- Opportunity to work in a Product company in a vertical B2B niche SaaS.

- A transparent work culture that allows you to learn about the SaaS business firsthand.

- Fun events, curated workshops, learning sessions, prices, awards & recognitions etc.

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