Company Description

The Standardised Test of English Proficiency (STEP) is an independent venture of the Hindu group of publications, the publishers of the iconic newspaper, The Hindu.

STEP is an English language certification exam and training program for Indian students and job seekers. Our products will help students, institutions, and employers assess and improve reading, writing, listening and speaking skills.

- Website: https://step.thehindu.com/index

- Android App: https://play.google.com/store/apps/details?id=com.hindu.step

Job Responsibilities

We are looking for an energetic Senior Manager - B2C Sales, who would be the liaison between our company, and its current and potential customers, working towards effectively generating sales for our company. You will be responsible for managing a team that works to close B2C sales over phone/chat/email and to maintain good customer relationships.

Your team's roles, some of which you would supervise, and the rest you would be expected to perform yourself are listed below.

- Develop/Manage Sales/Upselling/Cross-Selling Scripts and Train the team on these

- Contact potential customers to inform them about a product or service using scripts, and selling appropriate products to address their pain-points

- Manage the CRM and all outward Sales communications from the team

- Upsell products and services to existing customers

- Handle inbound/outbound Sales conversations through phone/chat/email/WhatsApp

- Provide product and service information to customers

- Document all call information according to standard operating processes (and ensure that all team members adhere to the established processes)

- Follow up customer calls where necessary

- Meet daily/weekly/monthly sales targets (both individual and team)

- Manage customer expectations and provide necessary feedback to the Product and Marketing teams to help improve the product and the outward communications

- Other duties as assigned

NOTE: You could be expected to work on Saturdays/Sundays in lieu of one weekly off. In normal circumstances, yours would be a 6-day week, with your weekly off on Sundays.

Key Skills :

- 2-8 years of experience (Previous experience in a direct-to-customer sales role preferred)

- Excellent verbal and written communication skills in English.

- Multilingual (Fluency in Hindi is a must. Knowledge of another Indian language would be a brownie point)

- A team player with strong work ethics who could adapt to change within a fast-paced business environment

- Customer-oriented and Action-focused

- Ability to multi-task, set priorities and manage time effectively

- Strong ownership, and ability to work well under pressure

What you can expect!

- A very lucrative incentive/bonus plan, which could potentially translate to earning up to 30% of your fixed salary as bonuses!

- A highly collaborative environment that pushes you to think beyond your boundaries

- Diverse opportunities to expand your writing and creative storytelling skills

- An open forum for expression of ideas

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.