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02/08 Testbook
HR at

Views:118 Applications:26 Rec. Actions:Recruiter Actions:0

Testbook - Executive - Customer Support (0-3 yrs)

Navi Mumbai Job Code: 226405


The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems.

Responsibilities :

- Interact with customers by phone, e-mail, or online chat concerning various care issues.

- Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.

- Solicit cross-selling and up-selling opportunities within the customer care experience.

- Tracking and reporting relevant customer care performance metrics.

- Capturing and applying customer feedback.

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