Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
02/08 Testbook
HR at Testbook.com

Views:118 Applications:26 Rec. Actions:Recruiter Actions:0

Testbook - Executive - Customer Support (0-3 yrs)

Navi Mumbai Job Code: 226405

Profile:

The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems.

Responsibilities :

- Interact with customers by phone, e-mail, or online chat concerning various care issues.

- Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.

- Solicit cross-selling and up-selling opportunities within the customer care experience.

- Tracking and reporting relevant customer care performance metrics.

- Capturing and applying customer feedback.

Add a note
Something suspicious? Report this job posting.