Senior Recruiter at Talent Finder Consultant Pvt. Ltd.
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Territory Service Manager/Area Service Manager - Sales - Repairs Service & Spare Parts (5-12 yrs)
Main Responsibilities :
Key Deliverables for this position :
Business Accountability :
- Responsible for installation and commissioning of products in a timely manner.
- To generate service revenues from allocated customers thru AMC/CMC, repairs and service and spare parts sales to achieving financial targets
- Provide customer service on a 24 X 7 basis whenever required.
- To provide application support and technical expertise to demonstrate the functions of product as per customer needs
- To have good ability to trouble shoot, analyze and diagnose problems in products Ability to repair the products in a time bound manner..
- Ability to understand customer needs and respond to them Preparation, submission and tracking of maintenance contracts
- Assist sales activities through product demonstrations/clarifications
Planning :
- Planning of timely completion of installation activities and help project team in ensuring site-readiness. Timely planning for procurement of spare parts and tools.
- Ensuring adequate spare inventory for reduced TAT in case of technical issues. Identification of vendors for regular procurement of spares,tools and services.
- Timely submission of spare parts quotation and coordinate with customer and commercial team for dispatch Management and Timely submission of service and MIS reports
- Timely collection of dues
Skill Development :
- Improve the knowledge base and skills by attending technical and behavioral training. Ability to read technical document
Products : Supercon MRI preferrably GE make 1.5T and 3T.
Key Performance Indicators :
- Ensure adequate proper records of customer installation database
- Support regions with demos, trainings and selling tools
- Focus on getting AMCs from customers.
- Generate revenue by spare parts and accessory sale
- Maintain sufficient inventory for quick billing.
- Ensure timely book to bill conversion
- Ensure timely warrantly to AMC conversion
- Collect 100% advance in CMC billing.
- Collect 100% advance in spare sales
- Ensure Monthly Service Activity Reports on-time
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