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06/06 Tejasvini Pise
Corporate Acquisition Head at SuccessR HR Tech Pvt Ltd

Views:4 Applications:2 Rec. Actions:Recruiter Actions:2

Telesales & Tele-Booking Role - Hotel (2-3 yrs)

Navi Mumbai/Mumbai/ghatkopar Job Code: 329271

Urgently looking for tele sales and tele booking with Immediate to 15 days notice.

Designation - Tele sales and tele booking

Location - Mumbai (Ghatkopar)

Key Job Responsibilities :

- Responsible for regular follow up on leads, existing clients (active & dormant) (Target basis)

- Continuously meeting or exceeding daily and monthly targets with respect to lead conversion, Sales/GBV (Target basis)

- Prepare and deliver appropriate presentations/demos of products and services offered.

- Data management to ensure 100% coverage

- Develop and maintain sales records of calls, sales, activations, pipeline, follow-up activities, etc.

- Track key parameters to monitor client's growth.

- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.

- Manage the operational activities related to the client, streamlining processes and systems wherever possible and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.

- Understand where opportunities are and create a viable business to service them.

- Ability to Interact with Senior Executives and CXO/Leads Level.

- To Sell through phone, deal closure and Client servicing.

- Responsible for responding to guest emails and feedback as per the agreed TATs.

- Responsible to support day to day queries with the highest level of customer service via telephone and email.

- Responsible to ensure highest level of Telephone and Email Etiquettes.

- Responsible for working closely with internal teams and departments to resolve customer issues as per the defined TAT.

- Responsible to assist team leaders/manager's with development, process improvement, analysis and implementation of effective methods to improve the quality and efficiency.

- Ensure sales team complies with company policies, procedures and business ethics codes

- Responsible for identifying clients' needs and suggesting suitable travel options.

Job Requirements :

- Require an experienced Customer Oriented Telesales candidate who can drive sales via call & mail communications.

- Candidate shall be expected to maintain, prepare reports with an accurate record of all day to day activities.

- Candidate shall liaise with the appropriate departments to resolve customer complaints.

- Need to have excellent understanding knowledge of Travel Technology Products covering Flights & Hotels primarily.

- IATA certification will be an added advantage.

Experience : Graduate + Past Sales Experience

Qualification : Graduate and above

Others Travel Industry : (OTA's, B2B Consolidator, Airlines, Travel Agency, Corporate Travel Desk)

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