Recruiter at PaddyDove Consulting
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Telesales Role - Phone Banking (0-4 yrs)
With CitiPhone, every telephone is like a Citibank Branch, enabling our customers to do business with us at their convenience. CitiPhone Banking is a landmark in Customer Services industry. It is a service provided to take care of your banking/cards and consumer finance needs through telephone. It is available 24 hours, 7 days a week and 365 days a year.
It will be 5 working days per week with rotational 2 days off (Not necessarily Saturday or Sunday)
Rotational shifts around the clock for male candidates.
No night shifts for females.
Pick up and Drop to nearest railway station provided.
Job Summary:
Handle inbound calls for credit cards/banking and render accurate customer service to Citibank customers
Business Objectives:
Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.
Core Responsibilities:
- Ensure customer service excellence
- Displaying complete onus to the customers query/problems
- Delivering service with requisite courtesy and accuracy
- Nil Defects (100% adherence to product and process)
- Ensuring Nil customer complaints
- Ensuring excellent SLS scores
- Escalating/highlighting customer problem Incidences
- Adherence to service and sales compliance
- Cross selling/upselling on set products (assets and liabilities products)
- Ensuring process efficiency by achieving set targets of call quality
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
