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15/06 Rishitha
HR Recruiter at Raising Global Solutions

Views:87 Applications:20 Rec. Actions:Recruiter Actions:2

Telesales Role - International Voice Process - IT (1-8 yrs)

Hyderabad Job Code: 78854

International Voice Process


Will prefer candidates with at least 1 year of calling experience in a business-to-business (B2B) environment.

- Preferred candidate will be someone with 1-4 years of experience in inside sales preferably in IT/ITES domain. We can also look at Tech Support people with upselling experience.

- Exceptional written and verbal communication skills

- Ability to maintain an upbeat and positive attitude at all times

- Willing to work in any given shifts

- Strong work ethic

- Ability to work in self-directed, fast-paced entrepreneurial environment

- Basic computer skills including Internet, Email, Word, Excel, PowerPoint

- Help SMBs succeed in their businesses

- Assist SMB advertisers with setup and optimization of their same store sales campaigns as per best practices for high ROI / ROAS

- Provide strategic/tactical recommendations for higher ROI / ROAS

- Upsell more media inventory

- Awareness of Google's AdWords & Analytics Platforms for optimum utilization

- Proactively communicate on a daily basis with customers & ensure quality customer service/support

- Maintain excellent product knowledge and attend all training sessions.

- Conduct in a professional and informative manner in all client communications

- Ensure accurate and complete information is captured in customer relationship management (CRM) system during the entire communication process

- Respond to or meet and exceed daily targets in a timely and accurate fashion

- Provide daily / weekly / monthly reports on the key metrics associated with the process

- Provide market intelligence to the team leader & identify process improvement areas

- Work with team leaders to identify challenges to improve overall process execution

- Suggest improvements that can be made to increase efficiency and help meet/exceed goals

- Share expertise and best practices with new recruits and co-workers

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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