Telesales Role - BPO (1-5 yrs)
Customer Excellence
- Act as a one point of contact for the designated key account
- Respond to customer complaints directly as well as via customer service representatives at the designated key account
- Ensure streamlined processes and smooth issue resolution
- Collaborates with the Contact Center team and service teams for resolutions regarding customers issues, product problems, service questions and other general client concerns
- Address service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Process Excellence :
- Ensures timely resolution to all escalations within optimum turn-around-time or agreed TAT while maintaining high level of professionalism
- Ensure Quality trend is maintained as per the OnsiteGo's norms.
- Execute the organization's plan towards increment of NPS
- Prepares service reports by collecting and analyzing reasons for escalations and escalations
- Provide regular updates through weekly, monthly and quarterly reports and metrics to internal stakeholder teams
Contact No :8356953235
Human Resource
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