Telecounselor Role - Education (1-5 yrs)
Job Requirement :
- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship/trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling courses over the phone and achieve the targeted sales numbers & value, set quality parameters.
- Explaining the product features in detail and how to use the packages.
- Understand the Customer requirements, encourage them to upgrade/renew the packages.
- Address all the issues/grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Strictly adhere to the process requirements
Skills and Key Responsibility :
- Good Communication skills (Fluency in English and Hindi Both)
- Candidate should be comfortable for target based job.
- Should be comfortable to take multiple calls in a day.
- Highly organized and mature with respect to human relationships and get the jobs done.
Qualification : Graduate and above.
Industry : Education/Teaching/Training/BPO/Insurance/Ecommerce
Previous role - Tele sales/Counselling/Teaching
Employment Type : Permanent Job, Full Time.
