HR Consultant at Mindaquest Business Solution Pvt Ltd
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Telecalling/Telesales Role - eCommerce (1-3 yrs)
Sales Telecaller
Job Description :
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company's reputation
- Go the extra mile to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Responsibilities and Duties :
Requirements :
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
1. Should be graduate
2. Minimum 6 to 12 months experience in telecalling.
3. Experience in E-commerce marketing will be preferred.
- Also, consider english speaking and willing to work on hindi support calling/email
- Only Day shift, 6 Days working.
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