- Work alongside & learn from best in class talent

- Join a market leader within Professional Services

- Leadership Role

- Our client method of continuous incremental improvements is an originally Japanese management concept for incremental (gradual, continuous) change (improvement).

- K is actually a way of life philosophy, assuming that every aspect of our life deserves to be constantly improved.

- Our client philosophy lies behind many Japanese management concepts such as Total Quality Control, Quality Control circles, small group activities, labor relations.

- Key elements of Kaizen are quality, effort, involvement of all employees, willingness to change, and communication.

The Job

Your Responsibilities will include:

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Developing and managing a portfolio of Key Accounts.

- Achieving monthly sales targets by identifying and developing new customers.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximize share of wallet.

- Coordinating pre-sales and post-sales follow up.

- Achieving and exceeding weekly and monthly KPIs.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

Ideal Candidate :

Skills Required :

- You have at least 1 year experience within a Customer Service or Tele sales role, ideally within the Professional Services industry.

- Experience within Area Sales would be a strong advantage.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You pay strong attention to detail and deliver work that is of a high standard

- You possess strong analytical skills and are comfortable dealing with numerical data

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