Urgent Hiring for BPO Inbound Outbound Process

Location - Navi Mumbai Vashi / Sanpada

Exp. - Min. 6 Month for 10+2 candidate Graduate freshers can also apply

Good communication skill is must

Find the below details :

- Ensure complete and correct information is transferred to the customer on every call

- Should handle the customers confidently and assertively

- Ensure 100% customer satisfaction on all the calls handled and improve the overall CSAT

- Should be fine with rotational week offsas per the process requirement.

- Should be fine with all the shifts as per the company requirement.

- Ensure minimum login hours are met

- Meet the basic process metrics management like ConversionC-SAT scores, Call quality scores, Product test scoresetc as defined for his level.

- Reporting basic escalation to supervisor.

- Should be able to communicate in grammatically correct average English

- Should be able to understand an comprehend English/Hindi

- Should be able to speak professional and correct hindi

- Clarity of Speech

- No MTI affecting pronunciation/Understanding

- Process and product awareness

- Industry and domain knowledge

- Customer's centricity

- Should have basic knowledge of operating computer - start, restart, shut down, different parts

- Basic shortcuts - CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etc

- Should have basic typing knowledge.- 20 words per minute

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