Telecalling/Outbound Sales Role (0-2 yrs)
Typical Duties and Responsibilities :
- Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Build lasting relationships with clients and other call center team members based on trust and reliability
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
- Make sales or recommendations for products or services that may better suit client needs
- Take part in training and other learning opportunities to expand knowledge of the company and position
- Adhere to all company policies and procedures
Education and Background : any undergraduate / graduate
Skills and Competencies :
- Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
- Understanding of company products, services, and policies
- Proficiency with computers, especially with CRM software, and strong typing skills
- Ability to ask prying questions and diffuse tense situations
- Strong time management and decision-making skills
- Adaptability and accountability
Work Experience: 0.6 to 1 year of experience
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
