-Opportunity within a company with a solid track record of performance

-Work alongside & learn from best in class talent

-Strong opportunities to progress your career

India's first Proptech unicorn, our client is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman.

The Job

Your Responsibilities will include :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Developing and managing a portfolio of Key Accounts.

- Achieving monthly sales targets by identifying and developing new customers.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.

- Achieving and exceeding weekly and monthly KPIs.

- Coordinating pre-sales and post-sales follow up.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.

- Handling incoming queries and building good client relationships.

- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.

- Handing over qualified leads to the sales teams with the objective of closing the sale.

- Maintaining and updating the lead generation database.

- Achieving weekly/monthly targets as set out by the business.

Ideal Candidate

Skills Required:

- You have at least 1 year of experience ideally in Inside Sales, Customer Service, or Customer Success within the Telecommunications, Real Estate, and IT industries.

- You possess solid expertise in Direct Sales.

- Experience in National Sales would be a strong advantage.

- Experience in Real Estate would be a strong advantage.

- You have a proven track record of meeting/exceeding your targets.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You are highly goal driven and work well in fast-paced environments

- You are adaptable and thrive in changing environments

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