Job Overview:

As a Tele caller, you will be responsible for reaching out to potential and existing customers over the phone to promote products or services, answer inquiries, and gather information. The role involves effective communication skills, a customer-focused approach, and the ability to achieve sales targets.

Responsibilities:

- Make outbound calls to prospective and existing customers to introduce and promote products or services.

- Follow scripts and talking points provided by the company to communicate product features, benefits, and pricing.

- Answer incoming calls from customers, address their inquiries, and provide relevant information.

- Obtain and update customer information, including contact details and preferences.

- Identify and qualify leads through proactive communication and gather necessary data.

- Achieve daily, weekly, and monthly sales targets set by the team or management.

- Maintain accurate and detailed records of interactions with customers in the company database.

- Resolve customer concerns, complaints, and issues in a professional and timely manner.

- Collaborate with the sales and marketing teams to contribute to overall team goals.

- Stay updated on product knowledge and industry trends to provide accurate information to customers.

- Participate in training sessions and meetings to improve communication and sales skills.

Requirements:

- Proven experience as a Tele caller or in a similar role.

- Excellent communication and interpersonal skills.

- Customer-focused with the ability to build rapport quickly.

- Goal-oriented with a track record of meeting or exceeding sales targets.

- Ability to work in a fast-paced and dynamic environment.

- Basic computer skills and familiarity with CRM software.

- Strong organizational and time-management skills.

- High school diploma or equivalent; additional education or certification is a plus.

- Fluency in English is preferred.

Benefits:

- Competitive salary and performance-based incentives.

- Opportunities for career growth and development.

- Dynamic and supportive work environment.

- Health, wellness, and other benefits.

Company Culture:

At Cosmo Suite Private Limited, we value proactive and dedicated individuals who are committed to delivering excellent customer service. We foster a collaborative and inclusive culture where team members are encouraged to share ideas and contribute to the company's success.