- Work in a company with a solid track record of performance

- Work alongside & learn from best in class talent

- Fantastic work culture

- Our client is reimaging family medicine and specialty services with an innovative blend of on-site and online care.

- Founded by two primary care providers in Scottsdale, the company has now multiple locations in Arizona and California.

- Their unique care model provides services in a supportive clinical environment, and an innovative telehealth platform that can help you stay consistently connected with your providers anywhere and everywhere you may need them.

The Job

Your responsibilities will include:

Answering Healthcare Inquiries : Handle incoming calls from patients, caregivers, and healthcare professionals seeking information and assistance.

Medical Information : Provide accurate and up-to-date information regarding healthcare services, medical conditions, treatment options, and facility locations.

Appointment Scheduling : Assist patients in scheduling medical appointments, consultations, and follow-up visits.

Insurance Verification : Verify patient insurance information, eligibility, and coverage for medical services.

Patient Support: Offer emotional support and guidance to patients and caregivers, especially during stressful or sensitive situations.

Medical Records Access : Facilitate access to medical records, test results, and documentation as needed, while ensuring patient privacy and compliance with HIPAA regulations.

Complaint Resolution : Address patient complaints, concerns, and feedback professionally and effectively, escalating issues as necessary.

Follow-Up : Conduct follow-up calls with patients to ensure their satisfaction and gather feedback on their healthcare experience.

Electronic Health Record (EHR) Usage : Utilize electronic health record systems to access patient information and update records as required.

Ideal Candidate :

- You have at least 1 year experience ideally as a Telecaller.

- You possess excellent negotiating skills with a strong ability to influence people of all levels.

- You are a strong networker & relationship builder

- You are adaptable and thrive in changing environments

- You are highly goal driven and work well in fast paced environments