Business Support Manager at Snaphunt Pte. Ltd.
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Telecaller - Education (0-5 yrs)
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- We are hiring Telecaller for a company which manages to offer access to all the countries which provide best of the education.
The Job :
Key responsibilities areas :
- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
- Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
- Ensuring the correctness of customer data and manage any data cleansing activities.
- Continually testing and refining campaigns to gain insight and maximise usage and uptake.
- Providing support on any requests or issues pertaining to CRM.
- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
- Supporting the sales team key planning and operations tasks to support the overall objective of the business.
- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
The Profile :
Key skills :
- You have at least 1 year experience within a Counsellor, Sales Operations/ Support or CRM/Database Management role, ideally within the Education industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are highly goal driven and work well in fast paced environments
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard