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15/01 Poonam Jaiswal
HR at Achieeve.com

Views:33 Applications:6 Rec. Actions:Recruiter Actions:1

Telecaller - BPO (1-2 yrs)

Mumbai Job Code: 143102

Designation - Telecaller

Qualification - a graduate additional computer training or certification will be an asset

Work Timings - 10 am to 8 pm

Working Days - Monday to Saturday.

Salary (Min & Max) - 15k - 20k

Experience - Min 2 years of Telecalling exp

Age - 25- 35 yrs

Job Description :


- Contact businesses and private individuals by telephone to promote products


- Solicit orders for goods and services over the telephone


- Explain the product or service to potential customers


- Deliver scripted sales pitch to the customer


- Adjust scripted sales pitch to meet needs of specific individuals


- Provide pricing details- Handle customer questions


- Obtain customer information including names and addresses


- Record customer details including reaction to the product or service offered


- Receive orders over the telephone- Input order details into the computer system


- Record customer details and details of transaction


- Confirm orders placed with field sales representatives


- Obtain contact details of potential customers from sources including telephone directories and purchased lists- Schedule appointments for sales staff to meet prospective customers


- Answer telephone calls from potential customers who are responding to advertisements


- Contact customers to follow up on initial interaction 


- Make Databases as required by the organization


- Enter data in Physical form into the company database system


- Give dispatch details of goods to customers.

Education and Experience : 


- Proven data entry/Tele-calling work experience with MS Office especially Excel and Word- Familiarity with administrative duties


 - Experience using office equipment, like Printers, Scanners and Copiers


- Typing speed and accuracy


 - Excellent knowledge of correct spelling, grammar and punctuation 


- Attention to detail 


- Confidentiality


 - Organization skills, with an ability to stay focused on assigned tasks 


- Atleast a graduate; additional computer training or certification will be an asset


- Excellent oral and written communication 


Key Competencies for Tele-callers :


- Communication skills- Information gathering and management


- Persuasiveness


- Adaptability


- Initiative


- Tenacious


- Resilient


- Negotiation skills


- Stress tolerance-


 High energy levels


- Self-motivation

Location : Crawford Market (Mumbai)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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