Tele Collection :

We are looking for a BPO candidate either from Tele collections or Sales Background.

- Responsible for Tele Collections performance at zonal level

- Implement & Monitor overall business strategy

- Drive various process targets to achieve business goals

- Responsible for pre-due collections and contracts till 93 DPD

- Ensure higher resolution and lower delinquency flowing to next bucket

- Provide feedback and recommendations to drive process improvement and cost efficiency

- Monitor and provide recommendations for calling and dialer strategy

- Ensure the center is appropriately rostered with shrinkage below specified threshold

- Ensure the center is aligned to departmental culture and methodology

- Liaison with support functions to improve team performance

- Deliver high customer experience with minimum complaints

- Provide timely communication regarding forecasting and planning of manpower and other infrastructure

- Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition

- Align efforts to mentor and groom talent at levels below

- Drive performance management

- Conduct periodic performance reviews of direct reports and levels below through effective feedback

Salary : Fresher to 5 month 9993 CTC

6 month above 12500 CTC

Qualification : Mini. 12th

Industry: BPO / Call Centre / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

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