Roles and Responsibilities of Tele-Caller - Admission:

- Responding to queries regarding admissions, fees, and financial assistance

- Keeping up to date with admissions policies and procedures

- Collaborate with other departments, as appropriate, to provide the best possible customer service experience.

- File and maintain student application documents in the College's system database / Software

- Ensuring conversion of admission as per the minimum set parameters

- Providing detailed information about college programs

- Answer incoming calls from prospective students, parents, and other queries

- Follow up on unanswered calls, emails, and inquiries and take the necessary action required

- Assist applicants through the admission process by providing guidance and assistance.

- Serving as the first point of contact for visitors

- Assisting with the development of admission materials

- Assisting admissions officers in reviewing applications and tracking admissions statistics

- Execute sales and marketing campaigns, as applicable.

- Ensure all customer service issues are resolved promptly and courteously.

- Respond to inquiries about fees, funding options, and other admission-related topics.

- Record, monitor, and report on calls received and follow-ups made.

- Females Candidates are only preferred.

- Preference will be given for Immediate Joiners

Work Location: Coimbatore

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