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08/12 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:16 Applications:6 Rec. Actions:Recruiter Actions:2

Telecaller (0-3 yrs)

Gurgaon/Gurugram Job Code: 247397

-Great Opportunity

Our client is hiring experienced, motivated r Inbound / Outbound Calling & Chat BOT Handling Agents

The Job

Your Responsibilities will include:

- Experience handling operations with various team chatbots, inbound & outbound #Handling sales queries regarding our products and upselling.

- Responsible for maintaining a high level of professionalism with clients.

- Update customer information in the customer service database in CRM

- Gathering feedback and translating them back to the team.

- Managing Process team floor plan for day-to-day work & targets.

- Optimize team performance & process to meet defined sales targets for team & individual.

Ideal Candidate :

Skills Required :

- More than 2 years of experience in Sales operations.

- Excellent customer service, leadership, and selling skills.

- Process Management skills.

- Team Handling

- Persuasive typing skills & written communication experience.

- Empathy, adaptability, Self-control, taking responsibility.

- Customer-first attitude.

- Soft Skills

- Basic knowledge of Digital Marketing, social media, Robotics, and Artificial Intelligence is value add.

CTC: As per company norms.

Shift Timings: Mon to Sat; 10 AM - 7 PM (Work From Office Only)

Location: DLF Phase 2, Gurgaon

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