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18/09 Abhishek Shah
HR Manager at DevineSpart Recruitment

Views:17 Applications:2 Rec. Actions:Recruiter Actions:0

Telecaller (0-2 yrs)

Gujarat/Ahmedabad Job Code: 292417

Responsibilities :

- A very simple job, but dedication is the key

- Initiate outbound calls to prospective customers in order to introduce our range of products/services and generate interest.

- Identify and qualify leads through effective communication and active listening, and subsequently pass them to the sales team.

- Build rapport and establish positive relationships with customers, fostering trust and loyalty.

- Effectively communicate the features, benefits, and advantages of our products/services to potential customers.

- Present sales pitches in a persuasive manner, handling objections, and guiding customers through the purchase process.

- Collaborate closely with sales teams to ensure a streamlined customer experience and efficient lead handoff.

- Maintain accurate and organized records of customer interactions, inquiries, and outcomes in the CRM system.

- Schedule appointments for field sales representatives, coordinating schedules and follow-ups.

- Gather valuable customer feedback, addressing concerns, and reporting insights to relevant departments.

- Strive to achieve and exceed set targets, contributing to overall team and company goals.

- Adhere to company policies, guidelines, and ethical standards while conducting all customer interactions.

- Continuously stay updated on product knowledge, industry trends, and sales techniques.

- Assist customers in resolving issues, concerns, or complaints, ensuring their satisfaction.

- Manage time effectively to balance call volume, follow-ups, and administrative tasks.

Qualifications :

- Any qualification, graduates or undergraduates or 12th pass and looking to start their career with a new startup

- Must be good with reading and speaking 2 languages, Gujarati and Hindi

- Excellent verbal communication skills and a professional phone etiquette.

- Strong interpersonal skills with the ability to build rapport and connect with customers.

- Active listening skills to understand customer needs and tailor responses accordingly.

- Ability to handle objections and rejections while maintaining a positive attitude.

- Basic computer skills and familiarity with CRM systems for accurate data entry.

- Goal-oriented mindset with a drive to achieve and exceed targets.

- Flexibility to adapt to changing sales strategies and customer dynamics.

- Prior experience in telemarketing or customer service is a plus.

Benefits :

- India Day shift

- Sundays would be off

- Bonus (if applicable)

- All major Indian holidays

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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