Teleales Role - Home Loan (3-7 yrs)
About Process :
- Participates in design of call monitoring formats and quality standards
- Performs call monitoring and provides trend data to site management team
- Uses quality monitoring data management system to compile and track performance at team and individual level
- Monitors email customer contacts
- Participates in customer and client listening programs to identify customer needs and expectations
- Provides actionable data to various internal support groups as needed
- Coordinates and facilitates call calibration sessions for call center staff
- Provides feedback to call center team leaders and managers
-Prepares and analyzes internal and external quality reports for management staff review
-Suggests training needs and developments
Requirement :
- Excellent oral, written and interpersonal communication skills (8/10)
- Exceptional listening and analytical skills
- Intermediate level of knowledge / expertise with PC (Word and Excel)
- Strong knowledge of customer care processes and techniques
- Demonstrated ability to work well in a team environment
- Dedication to providing exceptional customer service
- Absorb the Home Loan Product Knowledge and keep self-updated about the competition
Shift timings : 9:30 am to 6:30 pm
Education :
- Graduate with 3 + years of experience as QA on papers
- Candidate should have call monitoring experience, preferably from Sales / Voice based environment
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
