Senior Recruiter at WiseBee Consultants
Views:24 Applications:14 Rec. Actions:Recruiter Actions:8
Tele-Advisory/Customer Service Role (4-8 yrs)
- To Attend the calls of customers and process the queries & requests to customer's satisfaction
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
- Ensure customer - delight and consistent service experience, including timely resolution of customer queries/issues
- Co-ordination with various teams to ensure timely closure of service tickets
- To identify and convert the opportunities for cross selling (banking product) on customer's call
- Take call backs in case the customer is busy and ensure the follow up is done on time
- Adherence to Information Security norms & quality process norms
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Age : 23-28 years of age
Exp : 4-8 Years
Candidate must be AMFI Certified
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
