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25/06 Tekgrid HR
HR Manager at Tekgrid Consulting Services Pvt Ltd

Views:76 Applications:40 Rec. Actions:Recruiter Actions:2

TekGrid - Customer Services Representative (1-5 yrs)

Rajasthan/Surat Job Code: 121985

Job Description :

Duties :


- Manage Client Account to ensure needs are being met and additional business opportunities are identified.

- Clearly communicate and advise operations of any client issues and coordinate plans to improve or enhance services for the client

- Develop regular reporting to the client to ensure their directives are being met

- Travel to meet with the client and present execution performance on a regular (minimum monthly) basis.

- Effectively manage projects to achieve optimum results and successfully meet client expectations

- Assists with invoicing and timely payment on invoices

Qualifications :

Education Level : (Required) : Master Degree (MBA)

- 1-2 years of experience in account and/or client relationship management

- 1-2 years of experience in project management

Skills, Knowledge and Abilities :

- Good interpersonal skills

- Track record of building and maintaining customer/client relationships

- Strong written communication and verbal communication skills

- Analytical and research Skills

- Decision making skills

- Well-organized, detail-oriented, and able to handle a fast-paced work environment

- Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

- Ability to work effectively with management

- Ability to make oral presentations

- Ability to exercise sound judgment

- Comfortable with ambiguity and change management

- Manage and maximize opportunities to achieve sales goals while staying within financial guidelines using excel and pivot table reporting.

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