At TechUnity Software Systems, we prioritise the act of enriching customer interaction over everything else. We're looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny, important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.

Objectives of this role :

- Understand customer psychology and record both successful and unsuccessful sales methods

- Handle huge volumes of inbound and outbound telecalling

- Improve organisational efficiency through diligent observation skills as a telecaller

- Help the company grow by finding opportunities in customer requirements

- Resolve complaints, provide solutions and follow up with customers

Responsibilities :

- Memorise scripts and customise them for the clients as per the situation while telecalling

- Foster relationships with existing clients, and build a rapport with potential clients

- Make reports and documentation based on conversations that took place during telecalling

- Report the analysis and observation to the team lead

- Adhere to organisational guidelines and methodology while telecalling

- Generate sales by making cold calls to active or old clients

Required skills and qualifications :

- Bachelor's degree or high school diploma

- Fresher only apply for this role

- Strong communication skills and command of the English language

- Previous experience in a telecaller job or similar role

- Data entry skills to complement the telecalling work

- Ability to close sales through the right negotiation skills

- Only male Candidates will apply for this role

- willing to work the night shift.

Preferred skills and qualifications

- Research skills for telecalling and reaching out to new clientele

- Proven track record of being a telecaller and conducting sales through the telephone

- Ability to switch the communication style based on social cues and conversational hints

- Knowledge of CRM software programmes and telephone systems is a big bonus