Senior Recruitment Specialist at Taggd
Views:38 Applications:17 Rec. Actions:Recruiter Actions:4
Technical Support/Sales Support Role (2-5 yrs)
Technical Sales Support-
Must to have -
Good communication & presenting skills
Hands-on experience on Network Security, IT Infrastructure & Data Centre
Knowledge on MS office Suite
Section 2: Position Summary
Guidelines: List the essential responsibilities, functions and/or activities, provide the supporting actions to describe how the work will be accomplished and provide the desired end results. List the responsibilities in order of importance and the estimated percentage of time for the responsibility (no one responsibility should be greater than 60% of time or less than 10%). The most important responsibility is not necessarily the one where the most amount of time is spent.
Major Responsibility : Customer Interactions
Supporting Actions:
- Answer emails, calls and/or chat transactions.
- Respond or initiate outbound calls within established service level parameters.
End Results: Transactions are processed timely and accurately, from start to finish according to the needs of the customers and the business; Scorecard attainment of "meets expectations"
Percentage: 10%
Major Responsibility: Technical Solutions and Sales Support
Supporting Actions :
- Answer emails, calls and/or chat transactions.
- Respond or initiate outbound calls within established service level parameters.
- Process electronic requests from customers within established turnaround time.
- Provide resellers and end users with full solutions for business needs with an emphasis on customer service and facilitation of sales.
- Records all information accurately in the Solution Quote during customer dealings.
- Prevent customer returns by ensuring accuracy of solutions provided.
- Apply appropriate pricing (standard or special) on quotations/BOMs, per instructions of internal or external contacts
- Enroll opportunities for special pricing, deal registrations, and/or available pricing schemes as appropriate
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