Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
19/07 Indu
Senior Consultant at Headhuntersinc Consultancy

Views:963 Applications:35 Rec. Actions:Recruiter Actions:21

Technical Support Role - Voice Process - BPO (0-2 yrs)

Chennai Job Code: 42677

It is an immediate requirement for freshers. 


Skills Required:

- Freshers can apply.

- Should have good knowledge in Troubleshooting, Hardware, Networking and Server.

- Effective English oral communication skills.

- Excellent, analytical, listening and organizational skills.

- Excellent customer service skills and great enthusiasm for helping customers.

- Excellent Communication in English.

- Must be flexible for rotational shifts.

- Graduates and Non-Graduates can apply.

- Other BPO domain experiences with good communication skills are also preferred.

Job Description:

- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;

- Follow standard processes and procedures;

- Identify and escalate priority issues per Client specifications;

- Redirect problems to appropriate resource;

- Accurately process and record call transactions using a computer and designated tracking software;

- Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

- Organize ideas and communicate oral messages appropriate to listeners and situations;

- Follow up and make scheduled call backs to customers where necessary;

- Stay current with system information, changes and updates

INDU 9940094082

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.