Roles And Responsibilities of The Candidates Includes :

- Efficiently understand and be able to escalate complex technical issues to engineering staff

- Advanced technical knowledge of mobile and web applications

- Ability to update technical documents

- Train customers on how to install and use the company's products via web conferencing

- Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule, etc.

- Knowledge of support ticketing tools such as Jira and Confluence for documenting.

- Provide technical support to customers via phone and email

- Solve technical issues with company's products by using available resources

- Accurately process and record support and training interactions

- Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities

- Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems

- Experience working directly with user/customer base, with an ability to have a positive impact on activities from a distance.

- Rapidly learn Field service management and ERP system space

- Understand product integrations

- Maintain strong customer relationship

- Knowledge of ERP system

- Knowledge of MS SQL

- Knowledge of database structure

- Knowledge of JIRA service desk or similar software

- Good knowledge of creating a knowledge base using various visual tool

- At a minimum holds a bachelor's degree in MIS with accounting, or a related field of study, with at least 2-3 years of application support experience

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.