HR Recruiter at Raising Global Solutions
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Technical Support Role - International Voice Process - BPO (0-4 yrs)
International Technical Support (Voice)
- Excellent verbal and written communication skills
- Customer Service Skills
- Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications
- For Technical process, Basic understanding on: Computer Operating Skills - File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.
- Operating System - Knowledge of hardware - RAM, HDD, devices. Knowledge of OS - Mac or Windows. Control Panel and basic hardware troubleshooting.
- Internet Concepts - Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.
- Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
- Provide comprehensive technical support services to support center customers.
- Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
- Use all available Knowledge Management Tools during the call
- Take all necessary steps to ensure customer satisfaction at the end of the call
- Create and submit detailed call logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call logging components
- Confirm and update customer profile information as needed