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14/08 Sonideep
HR Recruiter at Raising Global Solutions

Views:94 Applications:15 Rec. Actions:Recruiter Actions:12

Technical Support Role - International Voice Process - BPO (0-4 yrs)

Hyderabad Job Code: 86876

International Technical Support (Voice)

- Excellent verbal and written communication skills

- Customer Service Skills

- Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications

- For Technical process, Basic understanding on: Computer Operating Skills - File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.

- Operating System - Knowledge of hardware - RAM, HDD, devices. Knowledge of OS - Mac or Windows. Control Panel and basic hardware troubleshooting.

- Internet Concepts - Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.

- Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

- Provide comprehensive technical support services to support center customers.

- Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.

- Use all available Knowledge Management Tools during the call

- Take all necessary steps to ensure customer satisfaction at the end of the call

- Create and submit detailed call logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call logging components

- Confirm and update customer profile information as needed

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