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19/04 Payal Gandhi
HR Intern & Talent Acquisition Coordinator at Agile Sampada

Views:429 Applications:35 Rec. Actions:Recruiter Actions:3

Technical Support Role - Customer Service - IT (0-3 yrs)

Gujarat/Vadodara/Baroda Job Code: 71464

EXCELLENT OPPORTUNITY TO WORK AS IT TECH SUPPORT FOR A EUROPEAN COMPANY


Company name : SHAURAL INFOTECH

Web Link : www.shaural.com

Package offered : 3 lpa

Shift Timings : Morning shift for female candidates and UK shift for male candidates (3 pm to 1 am for male candidates)

Location of the Client : Corporate Office, 7th Floor, Iscon Atria Tower, 1, Gotri Rd, Vadodara, Gujarat 390021 Vadodara

Roles and duties :

- Working with customers/employees to identify computer problems and advising on the solution

- Logging and keeping records of customer/employee queries

- Analyzing call logs so you can spot common trends and underlying problems

- Updating self-help documents so customers/employees can try to fix problems themselves

- Working with field engineers to visit customers/employees if the problem is more serious

- Testing and fixing faulty equipment

Experience needed :

- 0 to 3 years of handling technical queries in a CSR (customer service domain)

- You will be required to handle technical queries and issues and fixing them quickly so that the internal processes become smoother

NEWS FROM THE CLIENTELE :

- If you have your passport ready and you know your job in depth, then the employer will be happy to send you on official tours across the Globe as this is a European IT company.

- This company believes in the growth of employees so if you are doing justice to your roles and duties, then there is plenty of room for personal growth.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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