19/04 Jay
Recruiter at Agile Sampada

Views:149 Applications:4 Rec. Actions:Recruiter Actions:3

Technical Support Role - Customer Service - IT (0-3 yrs)

Gujarat/Vadodara/Baroda Job Code: 71464

EXCELLENT OPPORTUNITY TO WORK AS IT TECH SUPPORT FOR A EUROPEAN COMPANY


Company name : SHAURAL INFOTECH

Web Link : www.shaural.com

Package offered : 3 lpa

Shift Timings : Morning shift for female candidates and UK shift for male candidates (3 pm to 1 am for male candidates)

Location of the Client : Corporate Office, 7th Floor, Iscon Atria Tower, 1, Gotri Rd, Vadodara, Gujarat 390021 Vadodara

Roles and duties :

- Working with customers/employees to identify computer problems and advising on the solution

- Logging and keeping records of customer/employee queries

- Analyzing call logs so you can spot common trends and underlying problems

- Updating self-help documents so customers/employees can try to fix problems themselves

- Working with field engineers to visit customers/employees if the problem is more serious

- Testing and fixing faulty equipment

Experience needed :

- 0 to 3 years of handling technical queries in a CSR (customer service domain)

- You will be required to handle technical queries and issues and fixing them quickly so that the internal processes become smoother

NEWS FROM THE CLIENTELE :

- If you have your passport ready and you know your job in depth, then the employer will be happy to send you on official tours across the Globe as this is a European IT company.

- This company believes in the growth of employees so if you are doing justice to your roles and duties, then there is plenty of room for personal growth.

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