Founder at Achieve High HR Services
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Technical Support Role - B2B Vertcical (2-6 yrs)
Job Description :
- Respond to Client queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Follow up with Client for Sales or to ensure their technical issues are resolved
- Onboarding new Clients by giving Demo as and when require
- Conducting Knowledge sharing with clients on new Product & Services.
- Upselling of other Product & Services to Onboarded clients.
- Speaking to Clients to quickly get to the root of their problem.
- Excellent interpersonal skills.
- Good written and verbal communication.
- This role is into B2B