Talent Acquisition at Zyoin Web Pvt Ltd
Views:98 Applications:8 Rec. Actions:Recruiter Actions:0
Technical Support Role (2-4 yrs)
Company details :
- Mode was founded in 2013 by Derek Steer, Benn Stancil, and Josh Ferguson. While at Yammer, they recognized the need for a collaborative analytics platform for those who worked on the frontier of data analysis.
- Mode streamlines analyst workflows with a self-serve experience for business users. This dramatically reduces time-to-answers and makes it easy to share actionable data insights and stories across entire organizations.
Role details :
We are starting to build our support function in India and are looking for a cohort of Support Analysts and Engineers to work with our customers in Europe and Asia. This team is the first line of contact with our customers and really sets the tone for their customer support experience.
Requirements :
- 2+ years in a customer facing technical support role support SaaS products using SQL as a backend
- Experience in providing Phone and Email support to customers
- Experience with SQL, javascript, html, css preferred. SQL support experience is mandatory.
- Ideal candidate has worked in a startup with headquarters in the US
- Comfortable working night shifts and weekends. Comp days off during the week. Rotating shifts on a 3 month basis
- Experience in managing customer escalations - especially technical escalations
- This is a new team in a very - startup- mode and a lot of processes are still getting flushed out. Candidate must be comfortable working in a brand new team in a collaborative but dynamic environment
NOTE- : Below is the questionnaire attached please share it by the end of the possible time it will take 10 minutes.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
