Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
31/05 Afzal Ahmad
Recruiter at Talent Xo

Views:81 Applications:31 Rec. Actions:Recruiter Actions:18

Technical Support Role (1-5 yrs)

Anywhere in India/Multiple Locations Job Code: 328447

Technical Support Professional

- Remote

- 5 days working

Review Criteria :

- Strong Technical Product Support profile

- Mandatory (Experience) : Minimum of 2 years in a Technical Product Support role.

- Mandatory (Soft Skill) : Excellent Communication Skills

- Must Have Good understanding of web applications like HTML, CSS, JavaScript/jQuery (Note : Prior real-time experience in these technologies is not mandatory but must have done few personal/academic projects using frontend technologies)

- Mandatory ( Company ) - Product Company

Role & Responsibilities :

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.

- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.

- Provide technical support to customers via email, chat and phone calls.

- Create internal or external knowledge base articles/whitepapers.

- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Add a note
Something suspicious? Report this job posting.