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15/04 Afzal Ahmad
Recruiter at Talent Xo

Views:37 Applications:18 Rec. Actions:Recruiter Actions:10

Technical Support Role (1-5 yrs)

Anywhere in India/Multiple Locations Job Code: 321362

Technical Support Engineer

- Remote Working

- Review Criteria

- Strong Technical Product Support profile

Mandatory ( Experience ) - Minimum of 2 years in a Technical Product Support role.

Mandatory ( Soft Skill ) - Excellent Communication Skills

Must Have Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but must have done few personal/academic projects using frontend technologies)

Mandatory ( Company ) - Product Company

Role & Responsibilities :

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.

- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.

- Provide technical support to customers via email, chat and phone calls.

- Create internal or external knowledge base articles/whitepapers.

- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

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